07 · SATISFACTION
Satisfaction Management
Measures patient, visitor and staff satisfaction digitally. Provides surveys tailored to service points, QR code feedback, analysis and reporting.
Features
8 core functions
01
Patient surveys
Outpatient clinic, ward, discharge.
- Ready-made templates
- Multilingual surveys
02
Visitor surveys
Visitor and companion experience.
- Short forms
03
Staff surveys
Staff satisfaction and climate.
- Anonymous participation
04
QR code surveys
Feedback at the point of service.
- Point-specific QR
- Mobile-friendly form
05
Evaluation
Ratings and open-ended responses.
- Scale types
- Comment categories
06
Analysis
Unit and period comparison.
- Trend charts
- Low score alert
07
Action tracking
Improvement steps.
- Owner assignment
- Status tracking
08
Reporting
Quality department reports.
- PDF and Excel
- Management summary
Use case
SATISFACTION step by step
DesignThe survey is prepared for the service point.
CollectionResponses are collected via QR, SMS or tablet.
AnalysisResults are compared by unit.
ImprovementActions are assigned and tracked.
Integrations
Which systems and devices does it work with?
SMS / emailSurvey invitations HISDischarge trigger AcademyTransfer of training needs
User benefits
What changes for each role?
Quality department
- Publishes surveys in minutes
- Receives reports automatically
Unit manager
- Monitors their own unit's results
Patient
- Gives feedback easily by phone
Management
- Manages patient experience with data
FAQ
Installation and use
Can surveys be anonymous?
Yes; anonymous participation is the default, especially for staff surveys.
Product comparison
Which solution for which unit?
| Feature | ICU-IMS | NST | IoT | ARCHIVE | ACADEMY | ASSETS | SATISFACTION | STERILE |
|---|---|---|---|---|---|---|---|---|
| Unit | Intensive care | Maternity | All clinics | Archive, quality | Training unit | Biomedical | Quality unit | CSSD, operating room |
| Device data collection | ✓ | ✓ | ✓ | — | — | Partial | — | ✓ |
| HIS integration | ✓ | ✓ | ✓ | ✓ | Optional | Optional | ✓ | ✓ |
| National health record reporting | ✓ | — | — | — | — | — | — | — |
| Mobile / tablet use | Tablet | Workstation | — | ✓ | ✓ | ✓ | ✓ | Handheld |
| Reporting | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| QR / RFID / barcode | — | Barcode | — | Barcode | QR | ✓ | QR | Barcode / RFID |
Related solutions